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Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

New Store Policy

Due to increase online ID fraud, we have now implied new store policy. Any orders that excesses $1000.00 total, it is possible you will be asked to provide PB Warehouse additional information about your identity to insure the order is not fraudulent. We may ask you for fax/scan copy of your driver’s license, credit card and signed authorization letter allowing us to process the charge. This extra step is for your shopping safety and ours, we hope for your understating.

By placing an order with PBwarehouse.net, you the customer agrees with our store policy stated in this page below

Customer Privacy Policy

All information that is collected by PBWarehouse is kept strictly confidential. No information will be distributed to any company or individual for any reason. All information collected is to insure that your order is processed and shipped in the quickest manner. PB Warehouse wants to thank you for choosing to shop with us, with many competitor sites you have chosen us. we want our customers to know that we value their business and want them to feel satisfied with their purchase. Most items found on PB Warehouse carry a 30 days limited return policy for items that are new and contain all their original packaging and directions.

Price Match Guarantee

At PBWarehouse.net, we GUARANTEE the lowest prices on the web.You show us a competitor store or website with an In Stock item that is priced lower than us, and we'll gladly match it! There are 3 ways to price match a competitor:

1. Check out of our website and copy/paste the link to the competitor's website in the message section when you check out and we'll automatically adjust your order total when we process your order just along it is with in guidelines listed above. 2. Call us during our business hours at 480-218-0088 and a customer representative can match a price by phone. 3. Send us an email and we will review the Price Match and as long as we aren't bound MAP (Manufacturer's Minimum Advertised Price) then we will adjust the price within 24hrs.

Gun sales Policy

All gun sales will require the following before the gun order is shipped:

1. We reserve the right call you and confirm the order before we process the order. If you are a minor using your parents credit card, we will need to speak with one of your parents so make sure they are aware we will be calling.

2. We will only ship to the billing address that is associated with the credit card with SIGNATURE REQUIRED. No exceptions to this rule.

30 Day Return Policy - NEW ITEMS

ALL RETURNS must by accompany by an RMA number. If an item is sent to PB Warehouse without an RMA, it will be returned to the customer at their expense. You can receive an RMA number through email: Contact PB Warehouse by email and we will assist you in receiving an RMA number.

* Its is the customer's responsibility to inspect all products for physical damage upon the arrival of your order. PBWarehouse assumes no responsibility for products being damaged during shipping.It is recommended for our customers to purchase insurance for all orders but that is your choice, you can purchase insurance by selecting it from the left side menu and adding it into your shopping cart. if you have purchased insurance for your order and the product is damaged upon arrival, you must notify us immediately via phone or email so we can assist you on filing a claim.

* DO NOT use the product if it needs to be returned. If you use the product, that means you agree the product has arrived in good condition.

* In some events we may ask you for digital picture of the damage product in order to shorten the timeframe on your return. Please provide us with such info whenever possible to expedite the process.

* We reserve the rights to inspect the product before issuing exchange or credit.

* Most items can be returned within 30 days of original invoice date. Special order items or custom built items are not returnable. We do not allow returns on any electronic parts such as gun boards, solenoids, electronic guns that contain boards, loader boards and loaders. We have found people like to perform mods on the electronic parts which oftentimes shortens the life of the part. You are encouraged to contact the manufacturer for replacement.

* Paintball Guns, DVDs, and any electronic products are not returnable

* New items, unused can be returned with a 15% restocking fee. Items must be returned in original packaging including all packaging and manuals. Must be in sell-able condition. The same way you received it. Items returned not complete will have additional charges. Shipping charges are not refundable under any circumstances.

* Do not open packaging if you plan on returning. If opened or used you could be charged. Used items or dirty, scratched items, can not be returned. Please call before sending any item back. Our new guns all have manufacturers warranty, you can contact us for their phone number or shipping address. Warranty work on guns and other paintball equipment is handled by the manufacturer. We are always more than happy to help you get in contact with them.

Returns for Exchange

Most merchandise may be Exchanged within 30 days of the original invoice date. After 30 days, merchandise may not be exchanged for any reason. Certain products may not be returned/exchange for any reason such as custom, made to order markers, clothing (except for size exchanges), DVDs, any electronic parts such as gun boards, solenoids, electronic guns that contain boards, loader boards and Video Games. For an item exchange, the original item(s) must include ALL original packaging and be in unused condition. Used condition is defined as any attempt to use, install, fire or remove a piece from its packaging other than for the purposes of reviewing the order. Damaged packaging constitutes use. Items that meet these requirements can be exchanged for the same or similar items at the customer's request. Customers are responsible for the safe arrival of items returned to PB Warehouse. For your protection, we recommend insurance and/or delivery confirmation for every return. PB Warehouse will not be liable for returns that are lost, damaged, or delayed in transit. Please do not return mail any package in any type of envelope. Returns that have packaging damaged due to an envelope will have restocking fees to replace the damaged packaging. RMA Numbers must be clearly written on the package or they may be refused / returned to sender. If we have shipped you the correct item and you are returning it for exchange, customer will be responsible for shipping charges on all returns and exchanges.

Returns for Used Items

PB Warehouse does not accept returns for used merchandise under any circumstances. Products that are returned damaged or used will be returned to sender. If a product has been installed and does not work, please contact the manufacturer

Warranty Information

PB Warehouse does not provide warranty work for any of the products we sell. Since we do not manufacture the products we sell, we are not able to answer technical / warranty information. These questions are best directed to the manufacturer of the products. If you need any additional contact information, please don't hesitate to contact us so we can provide you with additional manufacturer information. PBWarehouse can be your acting agent to the manufacture for all warranty exchanges and repairs, customer is responsible for all shipping and handling of the product being sent back for repair or exchange.

Back Ordered/Out of Stock items Policy

Orders containing Out of Stock items will be held until the Out of Stock item(s) are available. If we are unable to receive the Out of Stock item(s) within 3-4 days of the original purchase,we will send you an email you on the status of your order and direction on what to do about your order with PBW. We will either remove the item(s) from your order and immediately ship what we have available or if you are willing to wait for the item and ship it when it becomes available. If the Out of Stock item is the only item found in your order then the order will be canceled and email will be send to you. At the customer's direction, PBWarehouse.net, will split an order that contains Out of Stock item(s) and ship the In Stock item(s). Additional Shipping Charges will apply to the order when Out of Stock item(s) are shipped from our warehouse.

Shipping Details

To protect customers from fraudulent transactions we will only ship to the billing address that pertains to a credit card. We will make no exceptions to this rule. Paypal accounts used as a payment method have to be verified. If someone places an order and either of these two criteria have been omitted, the order will cancel itself out. If you do not have a credit card or a Paypal account, contact us for another method of payment. We'll work with you.

PB Warehouse now offers Free GROUND Shipping on all orders of $300 and greater! Orders must meet the following requirements to receive free shipping:

  • 1. Order total (not including shipping) must be $300 or greater.
  • 2. Please use the Coupon Code "freeshipping" before finishing Checkout.
  • 3. Can not be combine with any other discount offers

    Please note: Only orders over $300 will be eligible to receive free shipping. Free Shipping offer is not available by phone. we will not refund shipping charges to those that don't enter the Free Shipping promotion code during checkout. Free Shipping is only available in the lower 48 United States.

    We may added "SIGNATURE REQUIRED" on packages over $80 total to increase proper package delivery and security

    We now offer shipping insurance which you can purchase by clicking the menu on the left side bar, we highly recommend it for high value item or if you don't live in a secure area.

    It may take up to 3-4 days to process your order, please email us first if you have any questions about the process time or if you have special shipping needs before ordering.

    UPS shipping is only from Monday to Friday, they do not deliver on weekends. USPS shipping is Monday to Saturday so please keep that in mind when placing your order.

    Orders that are Refused / Returned to Sender / Undeliverable

    If an order is refused, marked returned to sender, or otherwise undeliverable your order will be refunded minus shipping charges and a 15% restocking fee. The order can be reshipped at the buyer's expense.

    Most of the item on the site will be the same shipping charges to all states including HI,AK,PR,GU. In some cases extra shipping will be charged such as large oversize boxes and marker that required to be shipped UPS.

    Below is map on how long UPS ground will take if your order is shipped from our AZ warehouse. Delivery time will be different if it is shipped from our PA warehouse.



    Website Errors

    PBWarehouse.net reserves the right to refund an order in the event an item has been mislabeled or mispriced. We appreciate your understanding in this matter.

    Safety Disclaimer

    Paintball markers can be dangerous and may cause serious injuries if safety rules are not followed or if they are used for anything other than paintball. PBWarehouse.net is not liable for any injuries, deaths, or property damages caused by unsafe handling or improper use of any of the products we sell. We encourage that you promote paintball as a fun sport by keeping it safe.

    By ordering, you are over 18 years old, or have consent from a parental guardian to purchase paintball equipment. PBWarehouse.net will not be held responsible and disclaims any liabilities pertaining to any sales to customers prohibited by law. Customers assume all responsibilities of their purchase actions while acknowledging any State or local laws that may apply to them.